Following on from Part 1 and Part 2 of this series, here we are to look at mistakes 41 – 60.

41 – 50 No Warmth

• Cold, icy
• No personality, flat, no fizz
• Measured, controlled
• Suspicious, distrusting
• Negative, jaded, acerbic
• Quickly points out flaws
• Rigid
• Highly technical language
• Analytical; logic without feelings
• Judges, labels, compartmentalises

51 – 60 Weak Listener

• Listens too hard
• Listens only for the familiar; misses subtlety
• Can’t multiprocess (can only hear one idea, subject, or problem at a time)
• Listens ignorantly (not sure what to listen for)
• Doesn’t echo (person doesn’t feel heard)
• Always preparing a response; misses what is being said
• Reacts negatively, stops listening
• Distracted by environment
• Interrupts too much
• Corrects too much

Use this checklist to strengthen your effectiveness or as part of your professional development. As you use this list, you will discover that each item leads to a person’s heart and soul. If one’s eyes are mirrors of the soul, communication is a mirror of the mind.

Stay tuned next week for Poor Speaker and Wrong Focus.

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